Resolved after 36 minutes, on November 5, 2025.
A routine configuration update for a subset of DIDs resulted in those numbers being temporarily unable to accept inbound calls. The vast majority of customers were unaffected. The issue was identified and resolved by reverting the problematic configuration change. The service interruption lasted for 36 minutes for the affected DIDs. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets
Update timeline
- resolved Nov 06, 2025, 12:21 AM UTC
A routine configuration update for a subset of DIDs resulted in those numbers being temporarily unable to accept inbound calls. The vast majority of customers were unaffected. The issue was identified and resolved by reverting the problematic configuration change. The service interruption lasted for 36 minutes for the affected DIDs. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets
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