Voxtelesys incident

Resolved: Inbound Call Failure for Some DIDs

Notice Resolved View vendor source →

Voxtelesys experienced a notice incident on November 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 09:30 PM UTC
Resolved
Nov 05, 2025, 09:30 PM UTC
Duration
—
Detected by Pingoru
Nov 05, 2025, 09:30 PM UTC

Update timeline

  1. resolved Nov 06, 2025, 12:21 AM UTC

    A routine configuration update for a subset of DIDs resulted in those numbers being temporarily unable to accept inbound calls. The vast majority of customers were unaffected. The issue was identified and resolved by reverting the problematic configuration change. The service interruption lasted for 36 minutes for the affected DIDs. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets