Intermittent Service Degradation Due to Upstream Provider Outage

Update timeline

1. investigating Nov 18, 2025, 02:17 PM UTC

   We are currently investigating an issue with a core networking infrastructure provider that is disrupting access to various services. Our team is actively monitoring the upstream provider's status and their efforts to resolve the connectivity issues. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket via email [email protected]

2. monitoring Nov 18, 2025, 02:39 PM UTC

   We have implemented a mitigation strategy by migrating DNS services away from the affected provider and actively clearing the cache on major public DNS resolvers. Service availability is currently being verified with positive test results. Access to the website and portal should now be restored; however, due to the nature of DNS propagation, some users may notice a delay before changes take effect. If you continue to experience issues, please attempt to clear your local browser cache or flush your local DNS. We will continue to monitor the situation closely to ensure stability.

3. monitoring Nov 18, 2025, 02:58 PM UTC

   The upstream provider has reported that a fix is being deployed to their infrastructure. To prioritize stability and prevent potential recurrence, we will maintain our DNS services on the current mitigation path until the upstream incident is fully concluded.

4. resolved Nov 19, 2025, 12:37 AM UTC

   The upstream provider has confirmed that their services are operating normally and stability has been restored. We have reverted our DNS services to the primary configuration and verified with positive tests. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets