Resolved after 43 minutes, on October 29, 2026.
This incident is resolved. Our upstream voice provider restored service at 7:15 PM CT, and AI Agent calls have been working normally since. Between 6:30 and 7:15 PM CT, some AI Agent calls dropped or couldn't be transferred to pharmacy staff, and outbound AI Agent calls didn't connect. Patients who called during that window may need to call back. Calls that don't use the AI Agent were not affected.
Update timeline
- identified Oct 29, 2026, 12:28 AM UTC
We're investigating an issue affecting AI Agent calls between 6:30 PM and 7:15 PM CT. Some AI Agent calls may have dropped or failed to transfer to pharmacy staff, and outbound AI Agent calls may have failed.
- identified Oct 29, 2026, 12:30 AM UTC
We've identified the cause as an outage at an upstream voice provider. Some AI Agent calls dropped or could not be transferred to pharmacy staff, and outbound AI Agent calls failed. Calls that don't use the AI Agent were not affected.
- resolved Oct 29, 2026, 01:12 AM UTC
This incident is resolved. Our upstream voice provider restored service at 7:15 PM CT, and AI Agent calls have been working normally since. Between 6:30 and 7:15 PM CT, some AI Agent calls dropped or couldn't be transferred to pharmacy staff, and outbound AI Agent calls didn't connect. Patients who called during that window may need to call back. Calls that don't use the AI Agent were not affected.
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