VOXO experienced a minor incident on September 1, 2026, lasting 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 01, 2026, 08:44 PM UTC
The account selector and account settings function in the admin portal are experiencing issues. Our team is investigating the issue.
- identified Sep 01, 2026, 08:46 PM UTC
We have identified the cause linked to a third party provider along the settings route path.
- identified Sep 01, 2026, 09:02 PM UTC
We have narrowed down the degraded request to our attempt to pull billing detail along the account settings path. We are planning to implement an override to restore performance while the third party resolves the issue.
- resolved Sep 01, 2026, 09:33 PM UTC
We have implemented a fix to resolve the issue and restore performance. Account settings around billing will be temporarily unavailable until the third-party service provider is operational again.