VOXO incident
Regional intermittent one-way audio on incoming calls from a particular carrier
Resolved after 4 days 23 hours, affecting Inbound Calling, on June 21, 2024.
This is confirmed to be resolved by the carrier with the statement reading: "We wanted to inform you that the audio issues experienced earlier this week were traced back to an off-net carrier. We have rerouted traffic to bypass this carrier, ensuring no future disruptions."
Affected components
Update timeline
- identified Jun 21, 2024, 07:38 PM UTC
We have observed one-way audio issues across a handful of Mississippi customer accounts. We are still investigating the cause, but the issue seems to be isolated to a specific carrier. We have multiple tickets up with relevant parties seeking resolution. We will continue to update here as we learn more about this issue.
- monitoring Jun 25, 2024, 03:36 AM UTC
We are monitoring the issue and have no reports of one-way audio in over 72hrs. The carrier has not responded to our attempts but it seems they have resolved the issue. We will leave this open for a bit longer and continue to provide updates.
- resolved Jun 26, 2024, 07:34 PM UTC
This is confirmed to be resolved by the carrier with the statement reading: "We wanted to inform you that the audio issues experienced earlier this week were traced back to an off-net carrier. We have rerouted traffic to bypass this carrier, ensuring no future disruptions."
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