Vouched Outage History
Vouched is up right nowPingoru has recorded 50 incidents for Vouched: 19 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 7 of 720 (1%) |
| May 2026 | 4 | 2 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 512 (0%) |
Incidents, newest first
Major October 1, 2026 Increase in Rejection Rates due to ID Data Extraction 1h 9m API, JS Plugin
Started Oct 01, 2026, 06:45 PM UTC· resolved Oct 01, 2026, 07:55 PM UTC
- investigating Oct 01, 2026, 06:45 PM UTC
We are currently investigating an increase in rejection rates related to ID data extraction.
- identified Oct 01, 2026, 07:12 PM UTC
We identified an issue with a data provider as the cause and will continue to investigate.
- resolved Oct 01, 2026, 07:55 PM UTC
This incident has been resolved.
Minor August 1, 2026 Elevated latency and error rates for AML screening checks 6h 30m API
Started Aug 01, 2026, 07:00 AM UTC· resolved Aug 01, 2026, 01:31 PM UTC
- investigating Aug 01, 2026, 07:00 AM UTC
We are currently investigating an issue with a data provider.
- resolved Aug 01, 2026, 01:31 PM UTC
This incident has been resolved.
Minor July 21, 2026 Elevated latency and error rates with Private SSN and DOB API 21m API
Started Jul 21, 2026, 09:07 PM UTC· resolved Jul 21, 2026, 09:28 PM UTC
- investigating Jul 21, 2026, 09:07 PM UTC
We are investigate an issue with a 3rd party provider
- monitoring Jul 21, 2026, 09:17 PM UTC
3rd party provider is mitigating the issue and error rates are decreasing.
- resolved Jul 21, 2026, 09:28 PM UTC
This incident has been resolved.
Major July 20, 2026 Elevated errors on AML screening checks 6m API
Started Jul 20, 2026, 03:42 PM UTC· resolved Jul 20, 2026, 03:48 PM UTC
- investigating Jul 20, 2026, 03:42 PM UTC
We are experiencing an elevated rate of errors when submitting AML screening checks. We are currently investigating the issue.
- resolved Jul 20, 2026, 03:48 PM UTC
This incident has been resolved.
Major July 14, 2026 SSN and DOB API Outage 1h 44m API
Started Jul 14, 2026, 06:32 AM UTC· resolved Jul 14, 2026, 08:17 AM UTC
- investigating Jul 14, 2026, 06:32 AM UTC
We are currently investigating the situation.
- resolved Jul 14, 2026, 08:17 AM UTC
This incident has been resolved.
Notice June 18, 2026 DLV Outage 1h 7m API
Started Jun 18, 2026, 03:43 PM UTC· resolved Jun 18, 2026, 04:51 PM UTC
- investigating Jun 18, 2026, 03:43 PM UTC
We are currently investigating this issue.
- resolved Jun 18, 2026, 04:51 PM UTC
This incident has been resolved.
Notice May 27, 2026 Documentation Outage 36m
Started May 27, 2026, 03:28 PM UTC· resolved May 27, 2026, 04:04 PM UTC
- investigating May 27, 2026, 03:28 PM UTC
We're currently experiencing a disruption to our documentation due to an ongoing outage with one of our third-party vendors. Our team is monitoring the situation closely and will provide updates as more information becomes available. We apologize for the inconvenience.
- investigating May 27, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
- resolved May 27, 2026, 04:04 PM UTC
This incident has been resolved.
Notice May 12, 2026 Dashboard Analytics page loading issues 2m Management Portal
Started May 12, 2026, 08:12 PM UTC· resolved May 12, 2026, 08:14 PM UTC
- investigating May 12, 2026, 08:12 PM UTC
We are currently investigating an issue causing our Dashboard Analytics page to not load properly.
- resolved May 12, 2026, 08:14 PM UTC
This incident has been resolved.
Notice May 8, 2026 UK Address Based DOB Verification elevated error rate 35m API
Started May 08, 2026, 12:58 PM UTC· resolved May 08, 2026, 01:33 PM UTC
- investigating May 08, 2026, 12:58 PM UTC
We are investigating an issue with UK address based DOB verifications related to a 3rd party provider
- resolved May 08, 2026, 01:33 PM UTC
This incident has been resolved.
Notice April 28, 2026 Vouched Dashboard Login Issue 28m Management Portal
Started Apr 28, 2026, 06:55 PM UTC· resolved Apr 28, 2026, 07:23 PM UTC
- investigating Apr 28, 2026, 06:55 PM UTC
We are currently investigating the issue.
- resolved Apr 28, 2026, 07:23 PM UTC
This incident has been resolved.
Notice April 16, 2026 IP Validation Scoring Anomaly 1h
Started Apr 16, 2026, 07:00 PM UTC· resolved Apr 16, 2026, 08:00 PM UTC
- resolved Apr 16, 2026, 09:46 PM UTC
Customers may have experienced anomalies in IP Validation scoring as part of our CrossCheck API. This occurred between 3:00 PM - 4:00 PM EDT. This incident is now resolved.
Major April 12, 2026 ITIN Outage 2h 7m API
Started Apr 12, 2026, 07:27 PM UTC· resolved Apr 12, 2026, 09:35 PM UTC
- investigating Apr 12, 2026, 07:27 PM UTC
We are currently investigating this issue.
- monitoring Apr 12, 2026, 08:17 PM UTC
We are seeing positive recovery as of 1pm PST and are continuing to monitor.
- resolved Apr 12, 2026, 09:35 PM UTC
This incident has been resolved.
Major December 14, 2025 Increased latency and error rates with the SSN and DOB verification APIs 1h 10m API
Started Dec 14, 2025, 12:31 AM UTC· resolved Dec 14, 2025, 01:42 AM UTC
- investigating Dec 14, 2025, 12:31 AM UTC
We are investigating an issue that is affecting our private-ssn and DOB endpoints. Other API endpoints are operating normally.
- identified Dec 14, 2025, 12:53 AM UTC
A data provider outage has occurred and is ongoing. Working to determine likely duration of the outage.
- monitoring Dec 14, 2025, 01:08 AM UTC
The provider investigation is ongoing. Anticipating an update within 30 minutes.
- resolved Dec 14, 2025, 01:42 AM UTC
Data provider reports the issue has been resolved.
Major November 24, 2025 Visual IDV Outage 4m API, JS Plugin
Started Nov 24, 2025, 08:51 PM UTC· resolved Nov 24, 2025, 08:55 PM UTC
- investigating Nov 24, 2025, 08:51 PM UTC
We are investigating an issue with visual IDV related requests.
- investigating Nov 24, 2025, 08:55 PM UTC
We are continuing to investigate this issue.
- resolved Nov 25, 2025, 12:30 AM UTC
This incident has been resolved.
Minor August 29, 2025 Crosscheck API Degraded 1h 36m API
Started Aug 29, 2025, 12:29 AM UTC· resolved Aug 29, 2025, 02:06 AM UTC
- investigating Aug 29, 2025, 12:29 AM UTC
We are currently investigating elevated error rates with our crosscheck API endpoint.
- resolved Aug 29, 2025, 02:06 AM UTC
This incident has been resolved.
Notice June 29, 2025 Scheduled maintenance downtime on private SSN service. –
Started Jun 29, 2025, 08:00 AM UTC· resolved Jun 29, 2025, 08:00 AM UTC
- resolved Jul 01, 2025, 09:03 PM UTC
Due to 3rd Party maintenance there will be an estimated 20-30 minutes of downtime on Vouched's Private SSN service between 1:00am and 3:00am Pacific time.
Minor January 31, 2025 Service Disruption 3h 23m API, Management Portal, JS Plugin
Started Jan 31, 2025, 02:42 PM UTC· resolved Jan 31, 2025, 06:05 PM UTC
- investigating Jan 31, 2025, 02:42 PM UTC
We are current investigating this issue.
- investigating Jan 31, 2025, 03:12 PM UTC
We have mitigated the issue and are monitoring our systems.
- resolved Jan 31, 2025, 06:05 PM UTC
This incident has been resolved.
Minor December 6, 2024 DLV outage –
Started Dec 06, 2024, 09:30 PM UTC· resolved Dec 06, 2024, 09:30 PM UTC
- resolved Dec 06, 2024, 10:18 PM UTC
We are investigating an issue with DLV related requests.