Vouched had 18 outages in the last 2 years totaling 21h 5m of downtime — averaging 0.7 incidents per month.
There were 18 Vouched outages since December 6, 2024 totaling 21h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an increase in rejection rates related to ID data extraction.
We identified an issue with a data provider as the cause and will continue to investigate.
This incident has been resolved.
We are currently investigating an issue with a data provider.
This incident has been resolved.
We are investigate an issue with a 3rd party provider
3rd party provider is mitigating the issue and error rates are decreasing.
This incident has been resolved.
We are experiencing an elevated rate of errors when submitting AML screening checks. We are currently investigating the issue.
This incident has been resolved.
We are currently investigating the situation.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We're currently experiencing a disruption to our documentation due to an ongoing outage with one of our third-party vendors. Our team is monitoring the situation closely and will provide updates as more information becomes available. We apologize for the inconvenience.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue causing our Dashboard Analytics page to not load properly.
This incident has been resolved.
We are investigating an issue with UK address based DOB verifications related to a 3rd party provider
This incident has been resolved.
We are currently investigating the issue.
This incident has been resolved.
Customers may have experienced anomalies in IP Validation scoring as part of our CrossCheck API. This occurred between 3:00 PM - 4:00 PM EDT. This incident is now resolved.
We are currently investigating this issue.
We are seeing positive recovery as of 1pm PST and are continuing to monitor.
This incident has been resolved.
We are investigating an issue that is affecting our private-ssn and DOB endpoints. Other API endpoints are operating normally.
A data provider outage has occurred and is ongoing. Working to determine likely duration of the outage.
The provider investigation is ongoing. Anticipating an update within 30 minutes.
Data provider reports the issue has been resolved.
We are investigating an issue with visual IDV related requests.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating elevated error rates with our crosscheck API endpoint.
This incident has been resolved.
Due to 3rd Party maintenance there will be an estimated 20-30 minutes of downtime on Vouched's Private SSN service between 1:00am and 3:00am Pacific time.
We are current investigating this issue.
We have mitigated the issue and are monitoring our systems.
This incident has been resolved.
We are investigating an issue with DLV related requests.