Vorco NZ Outage History

Start Time: 2049 Service(s) Affected: Northpower, Tuatahi and Enable fibre services Customer Impact: Loss of connectivity A backhaul vendor has suffered a hardware failure which is impacting links between Auckland and the above fibre networks. We'll update this as soon as we have more details or an ETR. We apologise for any inconvenience this may cause.

Start Time: 0522 Service(s) Affected: Internet access Customer Impact: Customers around the Henderson, Kumeu, Massey, Te Atatu, Piha and Waimauku areas may have no internet. This is due to a Chorus fibre cable that has been damaged between Henderson and Massey exchanges. There is no ETA yet for how long the repair will take as it is physical damage. When we have more information or an ETA to repair we will update this incident. We apologise for any inconvenience this may cause.

Latest update from Chorus is that technicians have confirmed 3 damaged cables. Traffic Management and additional fibre jointers have been mobilised. No current ETA. Next update on status change.

Chorus have advised that traffic management and additional fibre technicians are due at the damage site at 2pm today to assist with repairs.

Latest update from Chorus is that duct repairs and replacement cable hauling is taking place. No estimate for repair completion yet.

Start Time: 0045 Service(s) Affected: Internet Access Customer Impact: Some websites, mainly those hosted on Fastly or Akamai CDN providers, are unreachable on IPv4. IPv6 is not affected. This is due to a routing issue at another transit provider upstream from our network. The affected party has confirmed the issue and that they are actively working on it, but we don't have any ETA or more information at this time. We apologise for any inconvenience this may cause.

Start Time: 0400 Service(s) Affected: Internet Access, Billing/Provisioning Portals Customer Impact: Some customers are offline due to unavailability of backend authentication services. We apologise for any inconvenience this may cause.

We have identified the problem, and are working to resolve it, and hope to have services back to normal within 30 minutes.

Internet access impact is resolved as backend authentication services are available again. We're still working on billing/provisioning portals.

The issue with one-way audio has been confirmed as being in an upstream network calls traverse through. We are liaising to get a fix or workaround as soon as possible.

Microsoft have confirmed this is a problem with the Microsoft Teams platform. Follow issue ID TM1022107 at https://admin.microsoft.com/#/servicehealth/:/alerts/TM1022107 for further information.

Microsoft have provided an update advising that a change to the Teams auto attendant code is causing incoming calls to auto attendants and call queues to be refused, and they are in the process of deploying a fix.

We've identified the cause and are taking steps to mitigate

We are seeing connectivity issues with Microsoft 365 and Microsoft Azure this morning. This is outside of our network but is impacting any services that rely on Microsoft's cloud such as Teams, Outlook and servers or services on Azure. Some recovery has been seen in the last few minutes.