Vonage experienced a major incident on October 13, 2025 affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more component, lasting 23h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice Interactions
Update timeline
- investigating Oct 13, 2025, 03:01 PM UTC
We are currently aware of an ongoing issue involving one of the third-party carriers. Our Incident Management team is investigating the issue with priority.
- investigating Oct 13, 2025, 03:02 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2025, 04:46 PM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
- resolved Oct 14, 2025, 02:23 PM UTC
This non Vonage incident has been resolved.