Vonage incident

IR27219 - Agent workspace - Unable to route digital interactions

Minor Resolved View vendor source →

Vonage experienced a minor incident on October 15, 2025, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 12:14 PM UTC
Resolved
Oct 15, 2025, 02:12 PM UTC
Duration
1h 57m
Detected by Pingoru
Oct 15, 2025, 12:14 PM UTC

Update timeline

  1. investigating Oct 15, 2025, 12:14 PM UTC

    We have identified a problem with digital interactions in the EMEA and NAM region. We are now progressing to recover service.

  2. resolved Oct 15, 2025, 02:12 PM UTC

    This issue has been resolved, and the service is now recovered. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.