Vonage experienced a notice incident on October 20, 2025, lasting 15h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 20, 2025, 09:53 AM UTC
We’re continuing to monitor the ongoing incident that has been impacting some Vonage services. AWS have applied initial mitigations and are reporting early signs of recovery across affected services. If you see a yellow warning message on your ContactPad (e.g. “Backup WebRTC is not connected”), please note this is for information only — calls should still be handled as normal. Our teams remain closely engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 11:31 AM UTC
Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 12:06 PM UTC
We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VCC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.
- monitoring Oct 20, 2025, 12:59 PM UTC
We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VCC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.
- monitoring Oct 20, 2025, 02:05 PM UTC
We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VCC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.
- investigating Oct 20, 2025, 03:32 PM UTC
We are aware of issues that may be impacting your VCC service following a service disruption reported by Amazon Web Services (AWS) today. AWS have applied initial mitigations and our teams remain engaged with them. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
- investigating Oct 20, 2025, 05:20 PM UTC
We continue to monitor the impact to some Vonage services, following a service disruption reported by Amazon Web Services (AWS) earlier today. AWS has applied initial mitigations and are reporting early signs of recovery across affected services. Our teams remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
- investigating Oct 20, 2025, 08:18 PM UTC
We continue to monitor the impact to some Vonage services, following a service disruption reported by Amazon Web Services (AWS) earlier today. AWS has applied initial mitigations and are reporting early signs of recovery across affected services. Our teams remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 10:49 PM UTC
We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.
- resolved Oct 21, 2025, 01:04 AM UTC
Vonage services have been restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. You may see delays with historical reporting as the platform processes the data backlog. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.