Vonage incident

IR27227 - Interaction Plan Architect: applets not showing on the list

Minor Resolved View vendor source →

Vonage experienced a minor incident on October 24, 2025 affecting VCC Platform Supervisor & Admin and VCC Platform Supervisor & Admin and 1 more component, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 12:31 PM UTC
Resolved
Oct 24, 2025, 06:55 PM UTC
Duration
6h 23m
Detected by Pingoru
Oct 24, 2025, 12:31 PM UTC

Affected components

VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin

Update timeline

  1. investigating Oct 24, 2025, 12:31 PM UTC

    We are currently aware of an ongoing issue affecting interaction plan configuration in Interaction Architect for selected VCC accounts on our EMEA and NAM nodes. Our Incident Management team is investigating the issue with priority

  2. monitoring Oct 24, 2025, 12:46 PM UTC

    Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.

  3. resolved Oct 24, 2025, 06:55 PM UTC

    This incident has been resolved, if you are still experiencing issues please contact support.