Vonage experienced a minor incident on November 27, 2025 affecting AI Studio Virtual Assistant and AI Studio Virtual Assistant and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant
Update timeline
- investigating Nov 27, 2025, 12:17 PM UTC
We are aware that some users are having difficulties configuring Virtual Assistant in the AI Studio. Our Incident Management Teams is investigating this issue with priority.
- monitoring Nov 27, 2025, 12:55 PM UTC
Service is now recovered and we are monitoring.
- resolved Nov 27, 2025, 04:23 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.