Vonage incident

IR27243 - call connectivity issues in EMEA region

Major Resolved View vendor source →

Vonage experienced a major incident on December 5, 2025 affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more component, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 01:03 PM UTC
Resolved
Dec 08, 2025, 06:57 PM UTC
Duration
3d 5h
Detected by Pingoru
Dec 05, 2025, 01:03 PM UTC

Affected components

Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice Interactions

Update timeline

  1. investigating Dec 05, 2025, 01:03 PM UTC

    We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.

  2. investigating Dec 08, 2025, 02:24 PM UTC

    The incident management team continues to work with GTT to identify the problem.

  3. resolved Dec 08, 2025, 06:57 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.