Vonage experienced a minor incident on December 17, 2025 affecting VCC Platform Supervisor & Admin and VCC Platform Supervisor & Admin, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
VCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Update timeline
- investigating Dec 17, 2025, 03:58 PM UTC
We are currently aware of an ongoing issue affecting the Schedules. Our Incident Management team is investigating the issue with priority.
- identified Dec 17, 2025, 04:01 PM UTC
We have identified the problem. We are now progressing to recover service.
- resolved Dec 17, 2025, 04:03 PM UTC
The incident has been resolved.