Vonage incident

IR27248 - Audio issues during Agent Assist payment sessions

Vonage experienced a minor incident on December 18, 2025 affecting PCI Payments, lasting 3d 14h. The incident has been resolved; the full update timeline is below.

Started: Dec 18, 2025, 07:30 PM UTC
Resolved: Dec 22, 2025, 09:56 AM UTC
Duration: 3d 14h
Detected by Pingoru: Dec 18, 2025, 07:30 PM UTC

Affected components

PCI Payments

Update timeline

investigating Dec 18, 2025, 05:48 PM UTC

We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.
investigating Dec 18, 2025, 07:30 PM UTC

We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.
investigating Dec 18, 2025, 09:56 PM UTC

We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.
monitoring Dec 19, 2025, 09:43 AM UTC

We have made a change to mitigate the impacted component and we are monitoring. If you are still experiencing issues please contact Support.
resolved Dec 22, 2025, 09:56 AM UTC

This incident has been resolved. If you are still impacted please contact support.