Vonage incident

IR27261 - Outbound calls intermittently not connecting

Minor Resolved View vendor source →

Vonage experienced a minor incident on February 2, 2026 affecting Outbound Voice Interactions and Outbound Voice Interactions, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 09:04 PM UTC
Resolved
Feb 05, 2026, 01:46 PM UTC
Duration
2d 16h
Detected by Pingoru
Feb 02, 2026, 09:04 PM UTC

Affected components

Outbound Voice InteractionsOutbound Voice Interactions

Update timeline

  1. investigating Feb 02, 2026, 09:04 PM UTC

    We are currently aware of an ongoing issue affecting outbound calling in the NAM region. Our Incident Management team is investigating the issue with priority.

  2. monitoring Feb 03, 2026, 05:44 AM UTC

    Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.

  3. resolved Feb 05, 2026, 01:46 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.