Vonage incident

IR27262 - Outbound calls going back to the IVR

Minor Resolved View vendor source →

Vonage experienced a minor incident on February 4, 2026 affecting Outbound Voice Interactions and Outbound Voice Interactions, lasting 8d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 05:56 PM UTC
Resolved
Feb 13, 2026, 01:57 PM UTC
Duration
8d 20h
Detected by Pingoru
Feb 04, 2026, 05:56 PM UTC

Affected components

Outbound Voice InteractionsOutbound Voice Interactions

Update timeline

  1. investigating Feb 04, 2026, 05:56 PM UTC

    We are currently aware of an ongoing issue affecting outbound calls going back to the IVR. Our Incident Management team is investigating the issue with priority.

  2. investigating Feb 04, 2026, 09:17 PM UTC

    The incident management team continues to investigate the issue as a top priority.

  3. monitoring Feb 05, 2026, 06:12 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

  4. resolved Feb 13, 2026, 01:57 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report on the Community Hub page.