Vonage incident

IR27275 - Inbound calls dropping issues in NAM region

Major Resolved View vendor source →

Vonage experienced a major incident on February 26, 2026 affecting Inbound Voice Interactions and Inbound Voice Interactions, lasting 18h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 10:49 PM UTC
Resolved
Feb 27, 2026, 05:30 PM UTC
Duration
18h 40m
Detected by Pingoru
Feb 26, 2026, 10:49 PM UTC

Affected components

Inbound Voice InteractionsInbound Voice Interactions

Update timeline

  1. investigating Feb 26, 2026, 10:49 PM UTC

    We are currently aware of an ongoing issue causing some inbound calls to drop in the NAM region. Our Incident Management team is investigating the issue with priority.

  2. resolved Feb 27, 2026, 05:30 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.