IR27286 - Call connectivity issues in EMEA region

Update timeline

1. investigating Mar 23, 2026, 11:15 AM UTC

   We are aware of issues that may be impacting some Vonage customers' calls due to a third party outage that is affecting multiple service providers. We’ll provide further updates within 2h30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Mar 23, 2026, 11:45 AM UTC

   Thank you for your patience following our third party's reported outage earlier today which may have impacted your call services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 60 minutes and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Mar 23, 2026, 12:40 PM UTC

   Vonage services have been fully restored following today’s service outage reported by our third party, which began at 2026-03-23 10:18:00 UTC. Full resolution of the incident has been confirmed effective 2026-03-23 10:56:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/