- Detected by Pingoru
- Jun 03, 2026, 06:39 PM UTC
- Resolved
- Jun 04, 2026, 01:04 PM UTC
- Duration
- 18h 25m
Affected: Admin Portal
Timeline · 3 updates
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identified Jun 03, 2026, 06:39 PM UTC
We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Jun 03, 2026, 08:21 PM UTC
Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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resolved Jun 04, 2026, 01:04 PM UTC
Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 04:09 PM UTC
- Resolved
- Jun 04, 2026, 01:03 PM UTC
- Duration
- 20h 53m
Affected: Inbound Call Completion
Timeline · 5 updates
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investigating Jun 03, 2026, 04:09 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.
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identified Jun 03, 2026, 06:02 PM UTC
Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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identified Jun 03, 2026, 07:20 PM UTC
Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Jun 03, 2026, 08:24 PM UTC
Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/
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resolved Jun 04, 2026, 01:03 PM UTC
Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:27 PM UTC
- Resolved
- Apr 20, 2026, 05:07 PM UTC
- Duration
- 1h 39m
Affected: Admin PortalVonage Integration SuiteDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings
Timeline · 4 updates
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investigating Apr 20, 2026, 03:25 PM UTC
We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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investigating Apr 20, 2026, 03:27 PM UTC
We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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identified Apr 20, 2026, 03:46 PM UTC
We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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resolved Apr 20, 2026, 05:07 PM UTC
Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 09:38 PM UTC
- Resolved
- Apr 16, 2026, 01:45 PM UTC
- Duration
- 16h 7m
Affected: Call Park & Visual Call ParkOther Features
Timeline · 4 updates
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investigating Apr 15, 2026, 09:38 PM UTC
We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support
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monitoring Apr 15, 2026, 10:24 PM UTC
Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support
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monitoring Apr 15, 2026, 11:08 PM UTC
Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.
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resolved Apr 16, 2026, 01:45 PM UTC
Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 03:00 PM UTC
- Resolved
- Apr 14, 2026, 03:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 14, 2026, 07:02 PM UTC
We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 11:14 PM UTC
- Resolved
- Apr 01, 2026, 02:17 PM UTC
- Duration
- 15h 3m
Affected: Admin Portal
Timeline · 4 updates
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investigating Mar 31, 2026, 11:14 PM UTC
We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.
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investigating Apr 01, 2026, 12:52 AM UTC
We are working to resolve the issue that may be impacting order processing of new accounts. We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
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identified Apr 01, 2026, 11:59 AM UTC
We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
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resolved Apr 01, 2026, 02:17 PM UTC
Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 03:19 PM UTC
- Resolved
- Jan 26, 2026, 02:25 PM UTC
- Duration
- 4d 23h
Affected: SMS & Messaging
Timeline · 29 updates
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 04:41 AM UTC
- Resolved
- Jan 22, 2026, 03:27 PM UTC
- Duration
- 1d 10h
Affected: Other Features
Timeline · 8 updates
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investigating Jan 21, 2026, 04:41 AM UTC
We are currently investigating the issue.
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investigating Jan 21, 2026, 04:43 AM UTC
- Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations
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investigating Jan 21, 2026, 06:30 AM UTC
Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension
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investigating Jan 21, 2026, 10:40 AM UTC
Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension
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investigating Jan 21, 2026, 05:21 PM UTC
Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension
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identified Jan 21, 2026, 05:59 PM UTC
Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.
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monitoring Jan 21, 2026, 07:14 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
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resolved Jan 22, 2026, 03:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 11:35 AM UTC
- Resolved
- Oct 21, 2025, 12:09 AM UTC
- Duration
- 12h 34m
Affected: Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings
Timeline · 14 updates
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 07:58 PM UTC
- Resolved
- Oct 07, 2025, 11:38 PM UTC
- Duration
- 1d 3h
Affected: Outbound Call Completion
Timeline · 4 updates
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investigating Oct 06, 2025, 07:58 PM UTC
Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.
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identified Oct 06, 2025, 08:48 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 06, 2025, 10:21 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 07, 2025, 11:38 PM UTC
The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2025, 02:41 PM UTC
- Resolved
- Sep 11, 2025, 02:53 PM UTC
- Duration
- 11m
Affected: Inbound Call Completion
Timeline · 4 updates
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investigating Sep 11, 2025, 02:41 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.
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identified Sep 11, 2025, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 11, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 11, 2025, 02:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 09:38 PM UTC
- Resolved
- Oct 29, 2025, 06:14 PM UTC
- Duration
- 53d 20h
Affected: Admin Portal
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 07:38 PM UTC
- Resolved
- Aug 01, 2025, 12:40 AM UTC
- Duration
- 5h 1m
Affected: Desktop App
Timeline · 3 updates
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investigating Jul 31, 2025, 07:38 PM UTC
We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.
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monitoring Jul 31, 2025, 08:17 PM UTC
The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.
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resolved Aug 01, 2025, 12:40 AM UTC
We have resolved the intermittent issues with loading contacts in the call dashboard and desktop app. If you are still having an issue, please contact us.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2025, 07:40 PM UTC
- Resolved
- Jun 11, 2025, 08:16 PM UTC
- Duration
- 35m
Affected: Virtual Receptionist
Timeline · 3 updates
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investigating Jun 11, 2025, 07:40 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.
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monitoring Jun 11, 2025, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 11, 2025, 08:16 PM UTC
We have resolved the intermittent issue some customers had receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2025, 01:58 PM UTC
- Resolved
- Apr 02, 2025, 03:35 PM UTC
- Duration
- 1h 37m
Affected: Inbound Call Completion
Timeline · 4 updates
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investigating Apr 02, 2025, 01:58 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls from AT&T. Our engineers are working to quickly resolve the issue.
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identified Apr 02, 2025, 02:29 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
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monitoring Apr 02, 2025, 02:57 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Apr 02, 2025, 03:35 PM UTC
We have resolved the intermittent Inbound call completion issue from AT&T. If you are still having an issue, please contact us.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2025, 08:30 PM UTC
- Resolved
- Mar 11, 2025, 07:10 PM UTC
- Duration
- 1d 22h
Affected: Outbound Call Completion
Timeline · 3 updates
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identified Mar 10, 2025, 01:35 AM UTC
Some Vonage Business in Canada may experience intermittent 911 call disconnects. If your call drops, please immediately redial 911. Our engineers are working with urgency to resolve the issue.
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monitoring Mar 10, 2025, 12:44 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Mar 11, 2025, 07:10 PM UTC
We have resolved the issue some Vonage Business customers in Canada had with intermittent 911 call disconnects. If you are still having an issue, please contact us.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2025, 06:26 PM UTC
- Resolved
- Jan 21, 2025, 10:51 PM UTC
- Duration
- 1d 4h
Affected: Desktop App
Timeline · 4 updates
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investigating Jan 20, 2025, 06:26 PM UTC
Some Vonage Business customers may be experiencing an issue in the Desktop App where they are unable to toggle the Mute All Devices (Do Not Disturb) setting. Our engineers are working to quickly resolve the issue. As a temporary workaround, please use the Admin Portal (https://admin.vonage.com) to toggle the setting.
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identified Jan 20, 2025, 08:29 PM UTC
Our engineers and support teams have identified the problem and are currently working on a fix. Please stay tuned for further updates.
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monitoring Jan 21, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 21, 2025, 10:51 PM UTC
We have resolved the intermittent issues some customers experienced with the Mute All Devices feature. If you are still having an issue, please contact us.
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2025, 08:06 PM UTC
- Resolved
- Jan 16, 2025, 02:20 PM UTC
- Duration
- 18h 13m
Affected: Inbound Call Completion
Timeline · 4 updates
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investigating Jan 15, 2025, 08:06 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls in the Florida area. Our carrier is working with vendors to quickly resolve the issue.
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identified Jan 15, 2025, 09:04 PM UTC
The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.
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monitoring Jan 16, 2025, 12:13 AM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Jan 16, 2025, 02:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2024, 11:23 AM UTC
- Resolved
- Nov 26, 2024, 03:01 PM UTC
- Duration
- 3h 37m
Affected: Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings
Timeline · 4 updates
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investigating Nov 26, 2024, 11:23 AM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
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investigating Nov 26, 2024, 12:50 PM UTC
We are continuing to investigate this issue.
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monitoring Nov 26, 2024, 12:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 26, 2024, 03:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2024, 02:49 PM UTC
- Resolved
- Oct 08, 2024, 09:06 PM UTC
- Duration
- 1d 6h
Affected: SMS & Messaging
Timeline · 3 updates
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investigating Oct 07, 2024, 02:49 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving SMS messages. Our engineers are working diligently to resolve the issue.
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monitoring Oct 07, 2024, 08:37 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Oct 08, 2024, 09:06 PM UTC
We have resolved the intermittent issues of receiving SMS messages. If you are still having an issue, please contact us.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2024, 11:18 PM UTC
- Resolved
- Jul 23, 2025, 01:33 PM UTC
- Duration
- 302d 14h
Affected: SMS & Messaging
Timeline · 3 updates
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identified Sep 23, 2024, 11:18 PM UTC
Effective September 23, 2024, Vonage is temporarily pausing all US-based SMS messaging traffic for our Vonage Business Communications (VBC) solution. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.
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identified Oct 28, 2024, 05:18 PM UTC
We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.
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resolved Jul 23, 2025, 01:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 20, 2024, 12:38 PM UTC
- Resolved
- Sep 20, 2024, 05:03 PM UTC
- Duration
- 4h 24m
Affected: Vonage Integration SuiteSMS & MessagingMicrosoft TeamsVoicemailOther IntegrationsCall QueuesCall Park & Visual Call ParkReceptionist ConsoleOther Features
Timeline · 5 updates
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investigating Sep 20, 2024, 12:38 PM UTC
Some Vonage Business customers may be experiencing an intermittent issue with Receptionist Console, Call queue display, call parking, call logs updating, VGIS features. Our engineers are working to quickly resolve the issue.
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identified Sep 20, 2024, 12:49 PM UTC
The issue has been identified, Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.
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identified Sep 20, 2024, 01:57 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Sep 20, 2024, 03:02 PM UTC
Services are now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Sep 20, 2024, 05:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2024, 01:35 PM UTC
- Resolved
- Sep 17, 2024, 02:33 PM UTC
- Duration
- 1d
Affected: Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings
Timeline · 8 updates
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investigating Sep 16, 2024, 01:35 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue. If you are already logged in, there should be no disruption of service at this time.
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identified Sep 16, 2024, 02:03 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
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identified Sep 16, 2024, 03:26 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates. If you are already logged in, there should be no disruption of service at this time.
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monitoring Sep 16, 2024, 04:18 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
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monitoring Sep 16, 2024, 05:01 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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investigating Sep 17, 2024, 09:58 AM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
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monitoring Sep 17, 2024, 10:09 AM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Sep 17, 2024, 02:33 PM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2024, 06:45 PM UTC
- Resolved
- Sep 05, 2024, 12:03 AM UTC
- Duration
- 5h 18m
Affected: Admin Portal
Timeline · 4 updates
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investigating Sep 04, 2024, 06:45 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
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identified Sep 04, 2024, 07:29 PM UTC
The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.
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monitoring Sep 04, 2024, 09:02 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
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resolved Sep 05, 2024, 12:03 AM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.
Read the full incident report →