Vonage API incident

USA & Canada SMS - Latency affecting 10DLC numbers towards multiple networks

Minor Resolved View vendor source →

Vonage API experienced a minor incident on March 18, 2026 affecting SMS North America, lasting 16h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 09:10 PM UTC
Resolved
Mar 19, 2026, 02:04 PM UTC
Duration
16h 54m
Detected by Pingoru
Mar 18, 2026, 09:10 PM UTC

Affected components

SMS North America

Update timeline

  1. investigating Mar 18, 2026, 09:10 PM UTC

    We have detected latency impacting messages to several networks in the USA & Canada. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.

  2. monitoring Mar 18, 2026, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2026, 02:04 PM UTC

    This incident has been resolved.