Vonage API experienced a notice incident on April 21, 2026 affecting Captions, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Captions
Update timeline
- resolved Apr 21, 2026, 05:51 PM UTC
Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com