Vonage API incident

Guatemala SMS - Delivery Degradation towards Tigo

Minor Resolved View vendor source →

Vonage API experienced a minor incident on May 5, 2026 affecting SMS Latin America, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 11:02 PM UTC
Resolved
May 06, 2026, 01:18 AM UTC
Duration
2h 16m
Detected by Pingoru
May 05, 2026, 11:02 PM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating May 05, 2026, 11:02 PM UTC

    Please be advised that we are observing message delivery degradation towards Tigo. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring May 06, 2026, 12:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 01:18 AM UTC

    This incident has been resolved.