Vonage API incident

Canada MMS - Delivery degradation affecting MMS Toll Free Numbers traffic towards Telus operator

Minor Resolved View vendor source →

Vonage API experienced a minor incident on October 19, 2026 affecting MMS North America, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 08:27 PM UTC
Resolved
Oct 19, 2026, 11:18 PM UTC
Duration
2h 51m
Detected by Pingoru
Oct 19, 2026, 08:27 PM UTC

Affected components

MMS North America

Update timeline

  1. investigating Oct 19, 2026, 08:27 PM UTC

    We have been notified by our supplier about MMS degradation impacting messages to Telus numbers. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Oct 19, 2026, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 19, 2026, 11:18 PM UTC

    This incident has been resolved.