VolunteerHub incident

Site Outages

Major

Resolved after 4 hours 56 minutes, affecting VolunteerHub (Volunteer View) and VolunteerHub (Administrative View) and 1 more, on August 19, 2026.

monitoring Aug 19, 2026, 03:07 PM UTC

We continue to monitor and test, but it appears that normal functionality has been restored.

Started: Aug 19, 2026, 10:39 AM UTC
Resolved: Aug 19, 2026, 03:35 PM UTC
Duration: 4h 56m
Detected by Pingoru: Aug 19, 2026, 10:39 AM UTC

Affected components

VolunteerHub (Volunteer View)VolunteerHub (Administrative View)VolunteerHub (Reports & Sign-in Sheets)VolunteerHub (Activity Logs)VolunteerHub (Deduplication)VolunteerHub (Login & Authentication)VolunteerHub (Integrations)Background Checks (PeopleFacts)Outbound Messaging (Email)Background Checks (Sterling Volunteers)

Update timeline

investigating Aug 19, 2026, 10:39 AM UTC

We do apologize for this and are working as quickly as possible to resolve this issue. We will update this site as we have more information.
investigating Aug 19, 2026, 10:42 AM UTC

We are currently investigating this incident.
investigating Aug 19, 2026, 12:51 PM UTC

We are still investigating intermittent network connectivity issue. This includes access to formatted Reports.
investigating Aug 19, 2026, 02:09 PM UTC

We are actively investigating an intermittent network connectivity issue causing degraded performance across multiple system components. Teams are working to resolve the issue. Formatted Report access should be restored.
monitoring Aug 19, 2026, 03:07 PM UTC

We continue to monitor and test, but it appears that normal functionality has been restored.
resolved Aug 19, 2026, 03:35 PM UTC

This incident has been resolved.

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