VolunteerHub incident

VolunteerHub Admin side issues

Major

Resolved after 3 hours 36 minutes, affecting VolunteerHub (Volunteer View) and VolunteerHub (Administrative View) and 1 more, on August 10, 2026.

investigating Aug 10, 2026, 02:07 PM UTC

Reports and Deduplication are back up. Emails are being processed and will be delivered on a delay.

Started: Aug 10, 2026, 12:14 PM UTC
Resolved: Aug 10, 2026, 03:50 PM UTC
Duration: 3h 36m
Detected by Pingoru: Aug 10, 2026, 12:14 PM UTC

Affected components

VolunteerHub (Volunteer View)VolunteerHub (Administrative View)VolunteerHub (Reports & Sign-in Sheets)VolunteerHub (Activity Logs)VolunteerHub (Deduplication)VolunteerHub (Login & Authentication)VolunteerHub (Integrations)Background Checks (PeopleFacts)Outbound Messaging (Email)Background Checks (Sterling Volunteers)

Update timeline

investigating Aug 10, 2026, 12:14 PM UTC

Some aspects of VolunteerHub are experiencing issues with loading (including Deduplication and Formatted Reports). We do apologize for this and are working as quickly as possible to resolve this issue. We will update this site as we have more information.
investigating Aug 10, 2026, 12:50 PM UTC

Short Links and Emails should be back up while we investigate other issues.
investigating Aug 10, 2026, 12:59 PM UTC

We are currently investigating site outages.
investigating Aug 10, 2026, 01:10 PM UTC

Sites should be back up. Continuing to investigate Formatted Reports, Deduplication, and Email Delays.
investigating Aug 10, 2026, 02:07 PM UTC

Reports and Deduplication are back up. Emails are being processed and will be delivered on a delay.
resolved Aug 10, 2026, 03:50 PM UTC

This incident has been resolved.

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