Emergency Services - PSAP Incident Notification

Update timeline

1. resolved Mar 29, 2026, 05:53 PM UTC

   Type: Incident Duration: 22 hours and 25 minutes Affected Components: Emergency Services (e911) Mar 29, 17:53:39 GMT+0 - Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 6037 - Cherokee County Department of Communications, SC _Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information. _We’ll continue providing updates regularly and as soon as they become available._ Mar 29, 17:56:27 GMT+0 - Identified - Our emergency service provider continues to investigate. Our provider's peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Alternate routing is being investigated. Our provider's Incident Command will continue to request hourly updates from the circuit provider(s). The Next update will be provided when more information becomes available. Mar 30, 16:18:18 GMT+0 - Resolved - This incident has been resolved.