VoIP.ms incident

Fax Portability Check Tool

Minor

Resolved after 2 hours 24 minutes, affecting Main Website (Customer Portal) and Numbers (DID Portability), on November 10, 2026.

investigating Nov 10, 2026, 04:50 PM UTC

We are aware of an issue where our Portability check tool for Fax numbers is returning "Not Portable" for all numbers even when the number is portable. This result is not accurate. Our team is already working on a fix. In the meantime, if you need to verify portability for a fax number please reach out to our team at [[email protected]](mailto:[email protected]) We apologize for any inconvenience this may cause.

Started: Nov 10, 2026, 04:50 PM UTC
Resolved: Nov 10, 2026, 07:14 PM UTC
Duration: 2h 24m
Detected by Pingoru: Nov 10, 2026, 04:50 PM UTC

Affected components

Main Website (Customer Portal)Numbers (DID Portability)

Update timeline

investigating Nov 10, 2026, 04:50 PM UTC

We are aware of an issue where our Portability check tool for Fax numbers is returning "Not Portable" for all numbers even when the number is portable. This result is not accurate. Our team is already working on a fix. In the meantime, if you need to verify portability for a fax number please reach out to our team at [[email protected]](mailto:[email protected]) We apologize for any inconvenience this may cause.
resolved Nov 10, 2026, 07:14 PM UTC

This incident has been resolved.

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