Voipcom incident

Voipcom Chat Mobile App and Website - Authentication Failures

Resolved after 1 hour 30 minutes, affecting Texting Platform, on June 12, 2025.

monitoring Jun 12, 2025, 07:29 PM UTC

We are seeing Successful Logins at this time.

Started
Jun 12, 2025, 06:29 PM UTC
Resolved
Jun 12, 2025, 07:59 PM UTC
Duration
1h 30m
Detected by Pingoru
Jun 12, 2025, 06:29 PM UTC

Affected components

Texting Platform

Update timeline

  1. investigating Jun 12, 2025, 06:29 PM UTC

    We are receiving numerous reports that users are unable to log in to web and mobile applications. The error "Invalid e-mail address or password" is displayed Inbound and Outbound messaging appears to be unaffecfted. We are investigating Affected Services https://chat.voipcom.network Voipcom Chat App

  2. identified Jun 12, 2025, 06:31 PM UTC

    Google Cloud is down globally. Many public services are currently affected.

  3. identified Jun 12, 2025, 06:54 PM UTC

    We are seeing successful logins occurring. We will move this to monitoring once we determine users are successfully accessing the system.

  4. identified Jun 12, 2025, 07:10 PM UTC

    We are still observing some Authentication Errors. If you receive an Authentication Failure Please try to Login again. We will continue to provide updates in this status page.

  5. monitoring Jun 12, 2025, 07:29 PM UTC

    We are seeing Successful Logins at this time.

  6. resolved Jun 12, 2025, 07:59 PM UTC

    This incident has been resolved.

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