Resolved after 4 hours 15 minutes, affecting Inbound Voice Services and Outbound Voice Services and 1 more, on September 25, 2021.
VoiceLogix teams have seen overall network stability with expected traffic behavior. We will continue to monitor the network.
Affected components
Update timeline
- investigating Sep 28, 2021, 12:48 PM UTC
VoiceLogix is investigating an incident impacting Voice and Messaging Services with an underlying carrier. Calls and Messages may experience unexpected failures.
- investigating Sep 28, 2021, 12:51 PM UTC
VoiceLogix teams continue to investigate Voice and Messaging Failures. At this time, 911 calls are not impacted. All teams are working towards a resolution at this time.
- identified Sep 28, 2021, 12:53 PM UTC
VoiceLogix underlying carrier has identified the cause of this incident and is observing improved network behavior
- monitoring Sep 28, 2021, 12:54 PM UTC
VoiceLogix teams have seen overall network stability with expected traffic behavior. We will continue to monitor the network.
- resolved Sep 28, 2021, 12:54 PM UTC
With continued network stability, we consider this incident resolved.
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