Resolved after 13 hours 25 minutes, affecting Inbound Voice Services and Outbound Voice Services, on September 28, 2021.
After observing continued network stability, we consider this incident resolved. Teams will continue to monitor our network. Should additional updates be needed, they will be posted here.
Affected components
Update timeline
- investigating Sep 28, 2021, 03:22 PM UTC
VoiceLogix Operations teams have determined that customers may still be experiencing IVR issues, as well as intermittent inbound and outbound calling issues, including to emergency services and E911 registrations for existing users. VoiceLogix teams are working with an underlying carrier to resolve this issue and will provide updates as they become available.
- monitoring Sep 29, 2021, 02:12 PM UTC
Voicelogix teams are currently observing ongoing network stability. All call types are processing as expected at this time. We will continue to monitor and provide updates here as needed.
- resolved Sep 29, 2021, 02:14 PM UTC
After observing continued network stability, we consider this incident resolved. Teams will continue to monitor our network. Should additional updates be needed, they will be posted here.
Your product runs on more than VoiceLogix
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services