VoiceLogix incident
911, Inbound & Outbound Voice, API, And Messaging Incident
Resolved after 6 days 23 hours, affecting Inbound Voice Services and Outbound Voice Services, on September 29, 2021.
After prolonged monitoring of this incident, we now consider this to be resolved.
Affected components
Update timeline
- investigating Sep 29, 2021, 08:01 PM UTC
A portion of VoiceLogix customers may be experiencing issues with inbound and outbound calling due to an issue with an underlying carrier. Affected customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. VoiceLogix Operations teams are working with the underlying carrier to resolve this issue and will continue to provide updates as they become available.
- monitoring Sep 30, 2021, 12:25 PM UTC
VoiceLogix teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.
- monitoring Oct 01, 2021, 12:38 PM UTC
VoiceLogix has continued to observe network stability and will continue to monitor.
- monitoring Oct 01, 2021, 08:21 PM UTC
At this time, it seems all systems are working as intended. We will continue to monitor performance over the weekend, and if no further issues are noticed this incident will be marked as resolved.
- monitoring Oct 01, 2021, 08:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 06, 2021, 06:10 PM UTC
After prolonged monitoring of this incident, we now consider this to be resolved.
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