Resolved after 1 hour 15 minutes, affecting Inbound Voice Services and Outbound Voice Services and 1 more, on February 20, 2026.
We have identified the issue and corrected. We are monitoring this for further issues.
Affected components
Inbound Voice ServicesOutbound Voice ServicesSMS MessagingWeb RTCSIP TrunkingMMS MessagingAPIToll-Free SMS - InboundToll-Free SMS - Outbound
Update timeline
- investigating Feb 20, 2026, 03:19 PM UTC
We are currently investigating this issue.
- investigating Feb 20, 2026, 03:34 PM UTC
We have identified that all calls are still processing and are completing, the issue is effecting only our portal and APIs. This will effect the webphone and mobile apps.
- monitoring Feb 20, 2026, 04:06 PM UTC
We have identified the issue and corrected. We are monitoring this for further issues.
- resolved Feb 20, 2026, 04:35 PM UTC
This incident has been resolved.
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