VMware Workspace ONE incident
Various Workspace services are experiencing elevated latency and error rates
VMware Workspace ONE experienced a minor incident on July 18, 2025 affecting Gmail and Google Chat and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 18, 2025, 03:35 PM UTC
Various Workspace services are experiencing elevated latency and error rates
- resolved Jul 18, 2025, 04:05 PM UTC
The issue has been mitigated for all affected users as of 2025-07-18 08:56 US/Pacific. A subset of workspace customers experienced elevated latency and error rates using workspace services. Our initial investigation points to a hardware infrastructure failure as the likely cause. Engineers have mitigated the workspace impact by routing the traffic away from the affected hardware infrastructure. We thank you for your patience while we're working on resolving the issue.
- resolved Jul 18, 2025, 10:21 PM UTC
The Mini Incident Report is available on the https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J (Google Cloud Service Health Dashboard) while we prepare a full Incident Summary Report.
- resolved Jul 22, 2025, 01:52 PM UTC
The Incident Report is now available on the https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J [Google Cloud Service Health Dashboard] while we prepare a full Issue Summary Report.