VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Database Maintenance - Maintenance Window: Saturday, October 10, 2026 12:30 UTC – Japan Region.
VMware Workspace ONE experienced a notice incident on September 30, 2026 affecting Universal Console - Japan and Horizon Portal - Broker - Japan, lasting 10d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Sep 30, 2026, 02:39 PM UTC
Horizon Cloud Service Next-Gen is going to perform database maintenance in the Japan Region during the following maintenance window. Maintenance Window: • Start: Thursday, October 08, 2026 13:30 UTC • End: Thursday, October 08, 2026 17:30 UTC Impact: • There is no impact on already existing desktop or application sessions. • End users may encounter intermittent issues while accessing desktops or applications, however, retry should succeed. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985). Thanks for your patience. Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (https://status.workspaceone.com) until the maintenance activity is complete.
- scheduled Oct 02, 2026, 06:01 PM UTC
We will be undergoing scheduled maintenance during this time.
- in progress Oct 10, 2026, 12:30 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.