VMware Workspace ONE incident

Workspace ONE UEM: Performance issues / Germany (Partial Region)

Major Resolved View vendor source →

VMware Workspace ONE experienced a major incident on July 20, 2025 affecting Workspace ONE Assist - Germany, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2025, 07:45 AM UTC
Resolved
Jul 20, 2025, 08:07 AM UTC
Duration
22m
Detected by Pingoru
Jul 20, 2025, 07:45 AM UTC

Affected components

Workspace ONE Assist - Germany

Update timeline

  1. identified Jul 20, 2025, 07:45 AM UTC

    Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

  2. resolved Jul 20, 2025, 08:07 AM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.