VMware Workspace ONE incident
Workspace ONE UEM: Performance issues / Singapore (Partial Region)
VMware Workspace ONE experienced a major incident on August 15, 2025 affecting Workspace ONE UEM - Singapore, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2025, 07:03 AM UTC
Omnissa Workspace ONE is investigating reports of availability issues with Shared SaaS system - Cn510. Omnissa Cloud Services portal has been updated for customers affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- identified Aug 15, 2025, 07:43 AM UTC
Omnissa Workspace ONE continues to experience issues. Operations teams have identified the issue and are actively working to resolve it.
- identified Aug 15, 2025, 08:12 AM UTC
Omnissa Workspace ONE has initiated failover protocol to recover service. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- resolved Aug 15, 2025, 08:23 AM UTC
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.