VMware Workspace ONE incident

Omnissa Access and Workspace ONE Hub Services: Increased Request Error Rate / Japan (Full Region)

Minor Resolved View vendor source →

VMware Workspace ONE experienced a minor incident on September 21, 2025 affecting Workspace ONE Access - Japan and Workspace ONE Hub Services Catalog - Japan, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2025, 05:11 AM UTC
Resolved
Sep 21, 2025, 07:22 AM UTC
Duration
2h 10m
Detected by Pingoru
Sep 21, 2025, 05:11 AM UTC

Affected components

Workspace ONE Access - JapanWorkspace ONE Hub Services Catalog - Japan

Update timeline

  1. identified Sep 21, 2025, 05:11 AM UTC

    Omnissa Access and Workspace ONE Hub Services is investigating increased error rates for requests made to the service in vmwareidentity.asia (jp.wss.workspaceone.com). There may be limited or no service impact at this time. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

  2. monitoring Sep 21, 2025, 05:31 AM UTC

    Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

  3. resolved Sep 21, 2025, 07:22 AM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.