VMware Workspace ONE incident
Horizon Cloud Service Next-Gen: Universal Console Login issues/ (Japan Region)
VMware Workspace ONE experienced a major incident on September 22, 2025 affecting Horizon Cloud Service Next-Gen - Japan, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 01:01 AM UTC
Horizon Cloud Service Next-Gen is investigating reports of issues with Universal Console (Admin Console) login. We will provide more information shortly. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
- identified Sep 22, 2025, 01:23 AM UTC
Horizon Cloud Service Next-Gen continues to experience issues in the Japan Region. Operations team have identified the underlying issue affecting user connectivity and access to the Horizon Universal Console, and is actively working to resolve it.
- monitoring Sep 22, 2025, 02:14 AM UTC
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
- resolved Sep 22, 2025, 02:22 AM UTC
The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.