VMware Workspace ONE incident
Workspace ONE UEM: Availability issues / United States (Partial Region)
VMware Workspace ONE experienced a major incident on September 24, 2025 affecting Workspace ONE UEM - USA, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 04:48 PM UTC
Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- investigating Sep 24, 2025, 05:07 PM UTC
Omnissa Workspace ONE continues to experience issues. Operations teams have escalated the issue with the third party vendor to resolve the issue.
- investigating Sep 24, 2025, 05:41 PM UTC
Omnissa Workspace ONE continues to experience issues. Operations teams have escalated the issue with the third party vendor to resolve the issue. To expedite recovery, we are simultaneously working on restoring the backend systems as a backup resolution.
- investigating Sep 24, 2025, 06:06 PM UTC
Omnissa Workspace ONE has noted improved stability with SaaS environments. Operations teams continue to actively work with the vendor towards complete recovery.
- resolved Sep 24, 2025, 06:25 PM UTC
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.