Vlens incident
We are currently experiencing service degradation.
Vlens experienced a minor incident on September 25, 2026 affecting Registration and Login and Identity Verification and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 01:27 PM UTC
Status: Investigating We are currently experiencing service degradation, and some customers may experience higher-than-usual latency. Our engineering team is actively investigating the issue and working to restore normal performance. Further updates will follow. Affected components OTP (Degraded performance) Contract Storage (Degraded performance) Signing Services (Degraded performance) Registration and Login (Degraded performance) Identity Verification (Degraded performance) CSO (Degraded performance) NTRA (Degraded performance)
- monitoring Sep 25, 2026, 01:35 PM UTC
Status: Monitoring Services have fully recovered and are operating normally. Our engineering team continues to monitor the service to ensure stability. Affected components NTRA (Operational) OTP (Operational) Contract Storage (Operational) Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational)
- resolved Sep 25, 2026, 01:53 PM UTC
Status: Resolved Services are operating normally. Affected components Signing Services (Operational) Registration and Login (Operational) Identity Verification (Operational) CSO (Operational) NTRA (Operational) OTP (Operational) Contract Storage (Operational)