Vivenu incident

Multiple services unavailable

Resolved on October 22, 2026, affecting Core API and Web and 1 more.

resolved Oct 22, 2026, 07:46 AM UTC

On October 17, 2026, during the early UTC hours, our primary database cluster experienced a cascading node failure that disrupted cluster quorum. To ensure complete data consistency, built-in safety controls temporarily suspended database operations while nodes re-established consensus. This resulted in intermittent service unavailability across several dependent components for approximately one hour. Customers may have encountered connection timeouts, error messages, or brief service outages across platform features during the 60-minute disruption window.

Started
Oct 22, 2026, 07:46 AM UTC
Resolved
Oct 22, 2026, 07:46 AM UTC
Duration
–
Detected by Pingoru
Oct 22, 2026, 07:46 AM UTC

Affected components

Core APIWebDashboardPayments

Update timeline

  1. resolved Oct 22, 2026, 07:46 AM UTC

    On October 17, 2026, during the early UTC hours, our primary database cluster experienced a cascading node failure that disrupted cluster quorum. To ensure complete data consistency, built-in safety controls temporarily suspended database operations while nodes re-established consensus. This resulted in intermittent service unavailability across several dependent components for approximately one hour. Customers may have encountered connection timeouts, error messages, or brief service outages across platform features during the 60-minute disruption window.

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