Increased error rates on web shops
Timeline · 1 update
- resolved May 29, 2026, 04:00 PM UTC
We have identified and since resolved an issue that caused increased error rates on web shops
Vivenu Outage History
Vivenu is up right nowVivenu had 7 outages in the last 2 years totaling 2h 13m of downtime — averaging 0.3 incidents per month.
There were 7 Vivenu outages since August 15, 2025 totaling 2h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service unavailable
Timeline · 4 updates
- investigating Apr 28, 2026, 06:28 AM UTC
We're investigating an issue with one of our database providers resulting in errors when attempting to access our platform. We will provide an update as soon as possible.
- identified Apr 28, 2026, 06:29 AM UTC
A fix has been deployed and we are seeing success rates for most services at normal levels. Delivery of Emails is still impacted.
- identified Apr 28, 2026, 06:30 AM UTC
We are monitoring the results of the fix. As of right now, all critical systems should perform as expected. Users might still face temporary connection issues when connecting to Printing Queues.
- resolved Apr 28, 2026, 06:45 AM UTC
Services have been restored.
Delay in displaying customer data in Dashboard
Affected: Dashboard
Timeline · 3 updates
- investigating Feb 12, 2026, 08:35 AM UTC
We are aware and investigating a delay in the dashboard when browsing customer records. The displayed data might not reflect the most up to date state.
- monitoring Feb 12, 2026, 09:40 AM UTC
Our engineers have identified the underlying cause and shipped a fix to allow data to synchronise again. Customer records displayed in the dashboard should be up to date again. We continue to monitor the situation.
- resolved Feb 12, 2026, 09:50 AM UTC
Data has been confimred to be synchronised.
Monitoring degraded performance in event tracking
Affected: Search & Reports
Timeline · 2 updates
- investigating Feb 02, 2026, 09:30 AM UTC
Due to an ongoing incident at one of our service providers, some vivenu systems are experiencing increased error rates and delays in event processing. This impacts aggregation of statistics in the dashboard.
- resolved Feb 02, 2026, 10:03 AM UTC
Our service provider resolved the issue and vivenu systems are operating normally.
Data platform disruption in processing
Timeline · 3 updates
- investigating Oct 23, 2025, 08:39 AM UTC
We are investigating a disruption in event processing in out data platform.
- monitoring Oct 23, 2025, 09:10 AM UTC
We have implemented mitigations and are now monitoring the situation.
- resolved Oct 23, 2025, 09:40 AM UTC
The incident has been resolved and systems are working as expected.
Delay in data processing for dashboard and report
Timeline · 2 updates
- monitoring Oct 22, 2025, 06:50 PM UTC
We are monitoring an issue with the data platform that caused recent events to not properly populate in the dashboard as well as reports not containing up to date data. A fix has been rolled out.
- resolved Oct 22, 2025, 07:15 PM UTC
The fix has resolved the delay and all systems are back normal operation.
Web Analytics unavailable
Timeline · 3 updates
- monitoring Aug 15, 2025, 10:18 AM UTC
The team identified the root cause and implemented a fix. We are seeing recovery of all impacted functionality. We continue to monitor the situation while this is ongoing to ensure complete recovery.
- investigating Aug 15, 2025, 10:24 AM UTC
We are aware of an issue impacting our Web Analytics (Pageview & Sessions Analytics) and are investigating the root cause, and potential mitigations. All other services & API remain unaffected.
- resolved Aug 15, 2025, 10:31 AM UTC
The incident is resolved.