Vitally incident

Feature flags not evaluating, 360s reverting for some users

Minor Resolved View vendor source →

Vitally experienced a minor incident on May 27, 2025 affecting Product, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 02:01 PM UTC
Resolved
May 27, 2025, 04:48 PM UTC
Duration
2h 46m
Detected by Pingoru
May 27, 2025, 02:01 PM UTC

Affected components

Product

Update timeline

  1. identified May 27, 2025, 02:01 PM UTC

    Our feature flag provider, LaunchDarkly, is experiencing an incident which is causing feature flags not to evaluate for some users. Users who have switched to the new 360 may see a regression to the old 360. Additionally, calendar views and meetings may be unavailable.

  2. monitoring May 27, 2025, 02:22 PM UTC

    Our feature flag provider, LaunchDarkly, has identified the issue. Access to the new 360s, calendar views, and meetings should now be restored for users. We are continuing to monitor the situation to ensure stability.

  3. resolved May 27, 2025, 04:48 PM UTC

    LaunchDarkly has resolved the incident affecting our feature flags. Access to the new 360s, calendar views, and meetings should be fully operational.