Vitally experienced a major incident on May 4, 2026 affecting Product, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Product
Update timeline
- investigating May 04, 2026, 05:38 PM UTC
We have been notified of an issue causing timeouts loading the app for some specific customers. We are working diligently to find and alleviate the cause of the issue.
- identified May 04, 2026, 06:12 PM UTC
We're seeing logins begin to succeed for affected customers. We are further investigating root cause and completing our remediations.
- monitoring May 04, 2026, 06:20 PM UTC
We have identified the root cause and we are no longer seeing any issues with logins. We will be closely monitoring for any further degradations as we fully resolve the issue.
- resolved May 04, 2026, 07:17 PM UTC
Login issues have been resolved and we'll continue to monitor as we work to fix the underlying cause going forward.