Vital incident

US API outage

Resolved after 2 hours 45 minutes, affecting API and Apps (Core API Infrasutrcture) and API and Apps (Device API) and 1 more, on August 26, 2026.

resolved Aug 26, 2026, 08:21 AM UTC

The incident in the Junction API US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.

Started: Aug 26, 2026, 04:00 AM UTC
Resolved: Aug 26, 2026, 06:45 AM UTC
Duration: 2h 45m
Detected by Pingoru: Aug 26, 2026, 04:00 AM UTC

Affected components

API and Apps (Core API Infrasutrcture)API and Apps (Device API)API and Apps (Lab Testing API)API and Apps (Management API)API and Apps (Patient Portal)Platform (Provider and Lab Webhook Ingestion)Platform (Mobile SDK Data Ingestion)

Update timeline

investigating Aug 26, 2026, 05:14 AM UTC

We are investigating a reported outage. Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS
monitoring Aug 26, 2026, 06:45 AM UTC

We have resolved the underlying infrastructural issue affecting the Junction API US region. Service is now recovering: • Queued jobs and ingested data are gradually being resumed automatically. • You may now retry any failing mutation API requests — such as order creation requests — during the incident window.
resolved Aug 26, 2026, 08:21 AM UTC

The incident in the Junction API US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.

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