Vital incident

LabCorp Order Processing Delays

Resolved after 2 hours 12 minutes, affecting API and Apps (Lab Testing API) and Lab Partners (Labcorp), on October 26, 2026.

monitoring Oct 26, 2026, 07:02 PM UTC

Affected orders are beginning to process as automatic retries succeed. Requisition creation is resuming, and we’re monitoring recovery.

Started
Oct 26, 2026, 05:43 PM UTC
Resolved
Oct 26, 2026, 07:55 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 26, 2026, 05:43 PM UTC

Affected components

API and Apps (Lab Testing API)Lab Partners (Labcorp)

Update timeline

  1. investigating Oct 26, 2026, 05:43 PM UTC

    We’re investigating an issue affecting LabCorp order processing. Errors from LabCorp’s validation service are delaying requisition creation for some orders. Affected orders are automatically retrying, and we’ll provide an update as more information becomes available.

  2. monitoring Oct 26, 2026, 07:02 PM UTC

    Affected orders are beginning to process as automatic retries succeed. Requisition creation is resuming, and we’re monitoring recovery.

  3. resolved Oct 26, 2026, 07:55 PM UTC

    Ordering has returned to normal.

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