Vital incident
Some order creation and PSC appointment booking requests are timing out
Resolved after 1 hour, affecting API and Apps (Lab Testing API), on September 10, 2026.
Our service provider, Temporal Cloud, has declared full resolution. Junction support has begun reaching out to customers with affected orders.
Affected components
Update timeline
- monitoring Sep 10, 2026, 10:46 PM UTC
A portion of order creation requests and and PSC appointment booking requests had been impacted by an ongoing incident of Temporal Cloud, our service provider, during 20:50 UTC to 21:50 UTC. Services have recovered at the moment, and we are monitoring for any further issue. Ref: https://status.temporal.io/incidents/sbklf2d1c35d
- resolved Sep 11, 2026, 08:15 AM UTC
Our service provider, Temporal Cloud, has declared full resolution. Junction support has begun reaching out to customers with affected orders.
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