Visualsoft incident

Telephony Issues

Resolved after 1 hour 13 minutes, affecting Phone Line, on May 13, 2022.

identified May 13, 2022, 08:18 AM UTC

We are aware of an issue with our phone systems which is causing calls to not come through to our support system. Our hosting providers are investigating this with an urgent priority.

Started
May 13, 2022, 08:18 AM UTC
Resolved
May 13, 2022, 09:32 AM UTC
Duration
1h 13m
Detected by Pingoru
May 13, 2022, 08:18 AM UTC

Affected components

Phone Line

Update timeline

  1. identified May 13, 2022, 08:18 AM UTC

    We are aware of an issue with our phone systems which is causing calls to not come through to our support system. Our hosting providers are investigating this with an urgent priority.

  2. resolved May 13, 2022, 09:32 AM UTC

    This incident has been resolved.

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